The company behind the Roomba robotic vacuum cleaners, iRobot, has announced that the software updates it issued have been causing problems for some of its robotic vacuum cleaners. Models specifically impacted by the software issue are Roomba i7 and s9 robots. The company states that it is currently working on a software upgrade to fix issues owners have complained about.
The issue for owners of the impacted robotic vacuum cleaners is that the update will be rolled out over the next several weeks. Owners of impacted Roomba vacuums say that the recent 3.12.8 firmware has caused navigation issues with the vacuum cleaners. After applying that software update, one user says their Roomba acted “drunk,” spinning around and bumping into furniture.
The owners also said the vacuum cleaned in strange patterns and would get stuck in an empty area along with not being able to return home to its dock. Other users have reported that the updates wiped out environmental maps made by the Roomba vacuums essential to their cleaning function. Impacts from the bad software update have caused a variety of issues, with some taking longer to clean than usual. Units unable to make it back to their docking station are unable to charge, leaving them unusable.
iRobot has been working with users impacted to roll back the update, but even after the update is rolled back some report they still have issues. Some users who were promised help rolling back the software update say they have waited weeks and still haven’t received help. These robotic vacuum cleaners are typically quite expensive, and a software update leaving them unusable understandably angers owners.