Face ID not working on iPhone, try these tips

Face ID is a great feature on the iPhone and if it is not working on your device, there are a number of things you can try to get it working again.

This guide is designed to help you when Face ID is not working on your iPhone, and we hope that these helpful tips will get this feature working again on your mobile phone. There are a number of different steps you can follow to turn on Face ID on your iPhone

1. Check the Face ID settings on your iPhone

The first thing that you should do when trying to detect the error in Face ID is to check the feature settings on your iPhone.

You can check your Face ID settings on your phone by going to Settings > Face ID & PasscodeYou will then be asked to enter your passcode. Now check the settings and make sure that Face ID is turned on.

There are many options you can use Face ID with, including iPhone Unlock, iTunes & App Store, Wallet, Apple Pay, Password Autofill, and other apps as well. Make sure all the features and apps you want to use Face ID with are turned on. If that doesn’t fix the problem, move on to Step 2 below.

2. Check to see if there is anything covering the front camera

This seems obvious, but it’s a good idea to make sure something isn’t covering the front camera on the iPhone. It’s a good idea to clean the iPhone screen quickly to make sure nothing is blocking the camera on the front, something like a fingerprint or a smudge can cause a camera problem. If that doesn’t work, go to step 3 below.

3. Check to see if you have the latest iPhone software

Another thing you can try is to see if you have the latest iPhone software. You can do this from the Settings app on your iPhone.

Go to Settings > General > Software Update and check to see if a software update is available for your phone. If there is, it is recommended that you install this update on your device. Once this is done and your device restarts, you can try to see if this fixed the Face ID issue. If that doesn’t work or if a software update isn’t available, go to Step 4 below.

4. Restart your iPhone

Another way you can try to get Face ID working again is to restart your iPhone, this may help to get Face ID back up and running again.

If you have an iPhone X, iPhone 11, iPhone 13 or iPhone 13, press and hold the volume down button and the power button until the power off slider appears, you can now turn off the phone and turn it back on.

For iPhone 6, iPhone 7, iPhone 8, and iPhone SE 2nd and 3rd generation, press and hold the power button on the side until the power off slider appears.

On a first-generation iPhone SE, iPhone 5, or earlier iPhones, hold the Power button at the top until the power off slider appears. If that doesn’t work and your Face ID still doesn’t work on your iPhone move on to step 5.

5. Reset Face ID and set it up again

If none of the above steps worked, then you can try to reset Face ID on your iPhone. To do this, go to Settings. Face ID & Passcode Enter your passcode and then select Reset Face ID. Face ID is now reset and you will need to set it up again on your device.


If none of the above tips work for your iPhone, there may be a hardware issue with your device and it might be a good idea to take it to an Apple Store or other repairer to see if it can be fixed.

We hope you found this guide on how to turn Face ID back on when it is not working on your iPhone. This guide was written using iOS 16.16 which is the current version of Apple’s iOS at the time of writing. You can find more tips on how to solve problems with Face ID on the Apple website.

Image credit: Miguel Thomas

Filed under: Apple, Apple iPad, Guides

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